Public Offer (Terms of Service)

Service — the cloud and team features of Tetiva available via tetiva.app and the Provider's server infrastructure: cloud sync, organizations, shared workspaces, access management, and the self-hosted server software in the Business edition.

Client — the Tetiva desktop application. It is distributed free of charge under the MIT license and is not covered by this agreement.

Subscription — the paid right to use the Service within the selected plan for the paid period. Plans, limits, and prices are published on the tetiva.app pricing page.

The Provider grants access to the Service under the selected plan; the user pays for the Subscription. No exclusive rights are transferred.

Free tiers (Free, Self-hosted Community) are provided as is and are not covered by this agreement; it applies to paid Subscriptions only, once they become available for purchase.

Prices are listed in Russian rubles on the pricing page and are final. Payment is processed via YooKassa (bank cards, SBP, and other available methods); legal entities may pay annual Subscriptions by invoice.

Subscriptions may renew automatically using the saved payment method; auto-renewal can be disabled in account settings at any time before the next charge.

The Provider may change prices no more than once a year with at least 60 days' notice. New prices apply to new Subscription periods only.

Paid features are activated after payment confirmation, normally immediately and no later than within 24 hours. For the Business edition, a license key and distribution are provided within the same period.

Target availability of the cloud Service is 95% per calendar month, excluding announced maintenance.

Annual Pro and Team Subscriptions come with a 30-day money-back guarantee for consumers, counted from the first payment.

Otherwise, consumers may cancel at any time and receive a refund proportional to the unused period, less the Provider's actual costs. Full refunds are issued for downtime caused by the Provider beyond the declared availability level.

For legal entities, paid Subscriptions are non-refundable except for Provider-caused unavailability.

All rights to the Service, the Business server software, trademarks, and site materials belong to the Provider. The Client is licensed separately under MIT.

Reselling access, sharing license keys, and circumventing plan limits are prohibited. User data and collections remain the user's property.

The Service is provided “as is” and “as available”. The Provider's aggregate liability is limited to the amount actually paid for the last billing period. The Provider is not liable for indirect damages, lost profits, or the contents of user data.

Personal data is processed in accordance with the Privacy Policy published on tetiva.app.

The agreement is effective from acceptance until the end of the paid period. The Provider may suspend access for violations of these terms with email notice; in that case the user is given at least 30 days to export their data.

A mandatory pre-trial claim procedure applies: claims are answered within 30 calendar days via support@tetiva.app. Consumer disputes are resolved under applicable consumer protection law; other disputes are resolved by the court at the Provider's location.

The Provider may amend this offer; the new version applies to Subscriptions purchased after its publication on this page.

Saveliy Yudin, self-employed (Russian professional income tax regime). TIN 772747496179. Email: support@tetiva.app. Website: tetiva.app.